FAQs

DO I NEED TO REGISTER FOR PLACING AN ORDER?
Yes, you do. Sign up an account so that we can create a customer profile, which will help you shop faster, track the status of your current orders, review your previous orders and take advantage of our other benefits of nember such as obtaining coupon after you buy some goods from us.

HOW SHOULD I PLACE AN ORDER?
If you find something you like, just click on the image. Choose the quatity and click on the  "Add to Cart" button. Then you will find "back to shopping","estimate shipping" and "go to checkout". "back to shopping" means you can go to buy other goods after you click on it."estimate shipping" means you would know how much you need to pay for your order if you click on it. "go to ckeckout" means you can make sure what you want to buy and confirm some information such as address (so we know where to ship goods) and size.

HOW DO I KNOW WHETHER AN ITEM IS IN STOCK?
Every item you can find is in stock.. But even an item in your cart may be bought by other customers. So you should place an order as soon as possible if you want to buy them.

DOES www.discounthervelegerdress.com ACCEPT CREDIT CARDS?
Yes, we do. We accept all credit cards, debit cards and paypal.

WHERE CAN www.discounthervelegerdress.com ship to?
Almost all over the world. We can ship to more than 170 countries.

DOES www.discounthervelegerdress.com ACCEPT POST OFFICE ADDRESS?
We are sorry, but we need an adult to sign for the parcel. So we do not accept P.O.Box.

CAN I TRACK MY ORDER?
Yes, you can. We dispatch the parcel in 24 hours after you place your order. And we will send an email to you to tell you the tracking number as soon as we dispatch the parcel. You can track your goods during the whole shipping process according to the tracking number.

HOW LONG CAN I RECEIVE MAY ITEMS AND HOW MUCH SHOULD BE CHARGE FOR SHIPPING?
You will receive your items in 7-12 days after we dispatch them. And you should charge for no money for the shipping is free for you.

IS MY PARCEL INSURED?
Yes. The parcel is insured against theft and accidental damage whilst in transit from www.discounthervelegerdress.com to the address you provided. If you find that the box was damaged, we recommend that you either make a not when signing for it that you are accepting a damaged box or just refuse to accept.

HOW DO I RETURN OR EXCHANGE AN ITEM?
If the goods are damaged during the shipping process, you can get your whole refund or exchange for other products. But you must return the goods to us before you get your money or new parcels. Items should be returned new, unused and with all garment tags still attached. Besides you shoud charge for the shipping fees.

If you have any other questions, feel free to contact us. Our service team will answer for you.

Email address: discounthervelegerdress@hotmail.com